Verified businesses only
Partners submit business details before they can operate. The Shield is for kitchens we can trace back to a real operator.
Surplush Shield
Look for the Shield. Pick up with confidence.
Surplush is not a mystery bag free-for-all. The Shield is our pickup trust layer: verified partners, clear windows, pickup-code handoff, and a simple rule when something feels off.
Covered at pickupVerified kitchen · Clear code · Same-day food
If the food does not look, smell, or feel right at the counter, do not accept it. Email support@surplush.pk with your order ID and we will follow up with the business.
Pickup windows stay tight
Drops are built around near-term collection, so the order has a clear handoff time instead of sitting around indefinitely.
Food must still feel right
A discount is never permission to serve tired food. If it looks wrong at pickup, decline it and tell us.
Code before collection
Your pickup code connects the right customer, order, and counter handoff. It protects both sides from duplicate claims.
For partner kitchens
Shield is a promise customers can understand at a glance.
Keep handoff windows honest, pack orders clearly, confirm the pickup code at the counter. Shield does the rest of the work — customers see it and they trust the drop before they arrive.